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Shipping & RetuRns
Please allow 1-2 business days for order processing. All orders placed after 2:00pm PST on Friday and through the weekend will not be processed until the following business day. Please keep in mind that during holidays or promotions, this time may vary. Thank you for your patience.
- We are not liable for any lost or damaged packages. We are not responsible for any issues with shipping caused by the courier, that may result in delayed delivery time.
- Packages undeliverable by the courier service will be cancelled and refunded once received and processed at our warehouse.
We ask that you follow these general guidelines before initiating a return to DARCASE™. Product(s) must be unopened, unused and in the original packaging.
- Returns MUST BE INITIATED AND SHIPPED within 14 (Fourteen) Days of delivery receipt.
- All returns must be accompanied by the Order Confirmation Email Receipt.
- You can always bring the item(s) you wish to return to DARCASE™ headquarters in Beverly Hills, California for immediate assistance.
- If you decide to initiate the return online, please follow the guidelines below. Return shipping fees are communicated by our customer service team after you initiate the return. Return costs will be deducted from the total of the order. Only in the cases where DARCASE™ is at fault will the shipping cost be covered by DARCASE™.
Initiating a Return
- Fill out the Customer Service Form HERE. We will require the information below.
- First and Last Name
- Your DARCASE™ Order Number
- Your email address (used to place your order)
- Include reason for return/exchange in the message field
- You will receive a mailing label via email from our customer service team. Please follow their instructions. This label will include the return address. Please note that all items being returned must be unopened, unused and in the original packaging.
- After we process your return, you will receive credit back to your original form of payment. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive notification that we have refunded your account.